Effective Date: 07 July 2026
Freshed (“we,” “our,” “us”) strives to ensure customer satisfaction by delivering quality products and reliable services. This Refund & Cancellation Policy explains the conditions under which refunds, replacements, or cancellations may be requested when you use our mobile application and related services (the “App”).
By placing an order through Freshed , you agree to the terms outlined in this policy.
1. Order Cancellation Policy
a. Cancellation Before Dispatch
- Orders can be canceled before they are dispatched from the seller or warehouse.
- Once an order is confirmed for dispatch, cancellation may not be possible.
b. Cancellation After Dispatch
- Orders cannot be canceled after dispatch.
- If you refuse delivery after dispatch, it may be treated as a return, and applicable charges may be deducted from the refund.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
- Product received is damaged, defective, or expired
- Product received is incorrect or missing
- Order was canceled successfully before dispatch
- Product is unusable due to manufacturing defects
Refund requests must be raised within 24–48 hours of delivery (as applicable) through the App or by contacting customer support.
3. Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse, mishandling, or improper storage
- Perishable goods (unless delivered in damaged or spoiled condition)
- Items marked as non-returnable at the time of purchase
- Orders placed incorrectly by the customer
- Requests raised after the allowed return/refund window
4. Replacement Policy
- In eligible cases, we may offer a replacement instead of a refund.
- Replacement availability depends on product stock and delivery location.
- If a replacement is unavailable, a refund will be initiated.
5. Refund Process & Timeline
- Once your refund request is approved, the refund will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used during checkout.
- The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Shipping & Handling Charges
- Delivery or handling charges are non-refundable, unless the refund is due to an error or fault on Freshed part.
- In case of returns, reverse pickup charges (if applicable) may be deducted from the refund amount.
7. How to Request a Refund
To request a refund or replacement, please contact us with the following details:
Supporting images (if applicable) to stay informed about our practices.
Order ID
Reason for refund
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: info@nayrokart.com
Phone: +919834371929
Address: G.No.55 Girgaon Unit,Basmath, Hingoli-431512,Maharashtra